Return Policy
- Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at idermed.com, you may return the unused portion of a product for a full refund less shipping.
- To qualify you must obtain RMA # and return your item(s) within 10 days of receipt of your order. Returns will not qualify for credit without RMA # (Return Merchandise Authorization Number.)
- Returns that do not meet the above criteria will not qualify for a refund. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact Institut’ DERMed Customer Service at 770.454.7788, Monday through Friday, 8AM - 11PM EST. Please follow the instructions below carefully before returning items.
Return Procedure
- Obtain your RMA# within 10 days of receipt of your order via e-mail by submitting the short form or via phone by calling us at 770.454.7788, Monday through Friday, 8AM - 11PM EST.
- All parts, pieces and printed materials must be in their original packaging.
- Please include a copy of your invoice and RMA# with your return.
- Use a trackable and or insured shipping method as we cannot be responsible for lost return shipments.
Mail your return to:
Institut’ DERMed
5589 Peachtree Rd.
Atlanta, GA 30341
- Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.
- *All Refunds are subject to a 15% restocking fee.
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